Shipping policy

4. Delivery

4.1
Dates and times for delivery are estimates only and are not guaranteed. They are also subject to any matter beyond our reasonable control. As a general rule, we will endeavour to complete Your order within 7 working days of the date of our acceptance of Your order (subject to the Goods being in stock). 

4.2
We do not offer an 'Express Delivery' option at this time.

Our delivery partner DPD aim to deliver orders within the UK Mainland (England, Scotland, Wales) between 1-2 working days, however this is not guaranteed.

Please note that we cannot offer this service where the goods are to be delivered to you directly by our supplier and/or if you live outside the UK Mainland (England, Scotland, Wales). 

4.3
You shall have no right to reject goods and no right to rescind the contract for late delivery unless the due date for delivery has passed and you have served on us a written notice requiring the Contract to be performed and giving Us not less than 14 days in which to do so and the notice has not been complied with.

4.4
We shall not be required to fulfil orders for goods in the sequence in which they are placed. We may deliver orders even if all of the goods in an order are not available. Any out of stock items will be delivered to you as soon as possible.

4.5
We may deliver overseas but this is only upon special arrangement and You must contact us for details of prices and availability. 

4.6
You may provide us with specific delivery instructions at the time of order. For example, you may want to request that the goods be delivered to an address other than your contact address and/or that the goods be delivered by the carriers without the need for a signature on delivery. Please note that: 

4.6.1
if you pay by credit or debit card, Our chosen bank for authorising payments may not allow us to deliver to an address other than that to which the card is registered; and

4.6.2
We accept no liability for any loss and/or damage to the Goods which arises as a result of Our complying with Your delivery instructions.

4.7
In order to get the Goods to You as quickly as possible, we may arrange for our supplier to deliver the goods directly to you. If this is the case, we will need to provide your contact details to our supplier to enable them to deliver the goods. They will only have access to your name, your contact details, your delivery address, your specific delivery instructions (if any) and details of the goods you have ordered. By placing an order with Us, you agree that we may disclose such of your personal details to our supplier(s) for this purpose.

4.8
You must inform Us of any missing items/ orders within 14 calendar days of receiving your order dispatch confirmation. Failure to provide this notice may result in You having to pay for the full value of the missing items/ order again.