This information can also be found in our Terms of Sale
1. Cancellations & Return of Goods
Where applicable, you may cancel your order in accordance with your rights under the Online and Distance Selling Regulations.
You have the right to cancel the contract for the purchase of goods within 7 working days of delivery of the goods to you. This right of cancellation does not apply to Goods which are digital such as eDocuments, have been worn, washed and/or otherwise used.
To cancel your order you can email us with your order details, or telephone us (see our contact us page) within 7 working days of delivery of your goods, quoting your order number and/or any other information we may need to identify your order. We will issue you with a returns number. You must take reasonable care of the items whilst they are in Your possession and You must not use them. Please return the Goods to us in their original packaging, quoting the returns number. We advise that You return any goods using registered post in order to ensure their safe return.
We will only refund the purchase price (if we have received payment of the price) when we have received the goods back from you in an unused, unworn, undamaged and re-sellable state. If the goods are not returned in a re-sellable condition, We may (at Our discretion) refund only part of the purchase price of the returned goods. Depending on payment method the refund takes up to 10 business days to be credited back. If We decide that we cannot refund your money due to the condition of the goods when returned, we will give You the option of keeping the Goods but you must pay for these Goods to be returned to you. You will not obtain a refund of any delivery charges you incur.
Depending on payment method, the refund could take up to 10 business days to be credited back to your account.
Sometimes we will charge special prices for goods if they are bought in conjunction with another item. If You decide to return one of these items to Us, we will charge You full price for any item You choose to keep.