Providing an active credit account is held with the RLSS UK Shop, orders can be accepted by Purchase Order document (PO). This can be achieved by emailing your Purchase Order document to shop@rlss.org.uk

If you wish to check the status of your current credit account, please contact our Finance team. They can be contacted by email with the following email address: finance@rlss.org.uk

For those looking to apply for a new credit account, please complete & return the attached Credit Application Form, you can find our company details here if required. 

Upon receipt of the completed form, our Finance will review the Credit Application and contact you accordingly. If your application is approved, you will then be able to submit a PO for your order.

Your PO will then be reviewed internally by the RLSS UK Shop team and processed accordingly. In some circumstances further information may be required before a Purchase Order can be accepted. In these instances, a member of the team will reach out to the contact details provided on the Purchase Order document.

To avoid potential delays to your order, please ensure the Purchase Order document contains all the following information:

• The supplier’s name is ‘RLSS UK Enterprises Limited’, and the address is ‘Redhill House, 227 London Road, Worcester, WR5 2JG’.
• An accurate product description and confirmation of the product codes – these are available on the product pages.
• The Purchase Order number.
• The total PO value inclusive of VAT.
• Confirmation of the Delivery & Billing addresses.

Any incorrect or missing details will need to be corrected or added, in most circumstances a new Purchase Order document will be required. Guidance on this will be provided by the RLSS UK Shop team on a case-by-case basis.

Due to our internal processes, we will require a minimum of 1 Working Day to process your PO. Please keep this in mind if you are ordering items for upcoming courses or events, as this will naturally affect the expected fulfilment window for your order.

Our Finance team will also be instrumental in supporting the invoice for your order, which will take place after the items are dispatched.

Please be advised that the RLSS UK Shop is not able to process orders for Candidate Packs (course materials, assessments, credits). These should now be uploaded to the RLSS UK Course Management System (powered by tahdah) https://rlssuk.tahdah.me/. For any support on this, please contact customerservices@rlss.org.uk