Orders can be accepted by Purchase Order document by selecting the ‘Pay by PO’ option at checkout, provided an active credit account is held with the RLSS UK Shop. 

If you wish to check the status of your current credit account, please get in touch with our Finance team; they are contactable by email at the following email address: finance@rlss.org.uk   

For those looking to apply for a new credit account, please complete and return the attached  Credit Application Form. If necessary, you can find our company details here. Upon receipt of the completed form, our Finance will review the Credit Application and contact you accordingly. If your application is approved, you will then be able to submit a PO for your order. 

How to Pay by Purchase Order 

You can now pay by Purchase Order (PO) via RLSS UK Shop. You no longer need to email your PO document to our team. To use the Pay by Purchase Order option;

1. Add the products you would like to order to your shop basket - as you would to place an online order.
2. Go to the checkout, and enter your details.
   Please note: The email address you enter at checkout will be used to email the PO upload link. Please ensure you use an email address you have access to. 
   
3. When you reach the payment page, you will see the option to ‘Pay by Purchase Order’. Select this option and click ‘Complete order’. You will then see the order confirmation page.
   
4. Shortly after you have completed the order on RLSS UK Shop, you will receive an email with a link to upload your purchase order document. Click the link to upload your Purchase Order number and the Purchase Order document and click 'Submit'.
   

Your order will not be processed until you have uploaded a Purchase Order document using the link sent to you. 

Your Purchase Order will then be reviewed internally by the RLSS UK team and processed accordingly. In some circumstances, further information may be required before a Purchase Order can be accepted. In these instances, a member of the team will contact you. 

What you need to know

To avoid potential delays to your order, please ensure the Purchase Order document contains all the following information: 

Any incorrect or missing details will need to be corrected or added. In most circumstances, a new Purchase Order upload link will be sent to you so that you can update your Purchase Order document, without having to place a new order. The RLSS UK Shop team will provide guidance on this on a case-by-case basis. 

Due to our internal processes, we will require a minimum of one working day to process your request to Pay by Purchase Order. Please keep this in mind if you are ordering items for upcoming courses or events, as this will naturally affect the expected fulfilment window for your order. 

Our Finance team will also be instrumental in supporting the invoice for your order, which will take place after the items are dispatched. 

Please be advised that the RLSS UK Shop cannot process orders for Candidate Packs (course materials, assessments, credits). These materials are available for order via the RLSS UK Course Management system in your RLSS UK Account.

For any support on this, please contact customerservices@rlss.org.uk or call the team on 0300 323 0096.