These terms and conditions apply to all orders you place with RLSS UK Shop (shop.rlss.org.uk).

By placing an order, you agree to be bound by these. Please read through the Terms of Sale below and Terms and Conditions carefully.

These Terms of Sale do not affect your statutory rights

1. Basis of Contract

1.1      
Any reference to website is to the shop.rlss.org.uk domain 'We, Us, Our, Ourselves' means RLSS UK Shop. 'You, Your, Yourself' means the person who orders Goods from Us. 'Goods' means the goods available for purchase on our website

1.2      
These terms and conditions shall govern the purchase of goods to the exclusion of any other terms and conditions.

1.3      
These terms and conditions supersede all terms and conditions and shall replace any terms and conditions previously notified to You.

1.4      
No variation to these terms and conditions shall be binding on us unless agreed in writing between you and RLSS UK Shop 

1.5      
Our employees are not authorised to make any representations or warranties concerning our website and/or the Goods unless confirmed by us in writing.

1.6      
You acknowledge that you do not rely on any representation and/or warranty that has not been made in accordance with these terms and conditions. 

1.7      
We may modify these Terms and Conditions at any time. We therefore advise you regularly review the Terms and Conditions. Your continued use of the Website and/or your decision to order further goods from us shall be deemed to be your acceptance of any modification which will apply to any subsequent orders placed by You.

1.8      
Nothing in these terms and conditions shall exclude or limit your statutory rights which may not be excluded or limited due to you acting as a consumer. Where you are acting as a consumer, any provision which is marked with an asterisk (*) may, subject to determination by the courts, have no force or effect. For information about your statutory rights as consumer, please contact your local trading standards office or citizens advice bureau (or, if you are located outside of the United Kingdom, Your equivalent consumer protection body).

2. Orders

2.1       
We have the right to refuse any orders placed for goods on our website.

2.2
You shall be responsible for the accuracy of an order and for giving us any information we need to perform the contract.

2.3
If you order goods via our website or telephone, your order for goods shall not be deemed accepted by us until we send an order confirmation e-mail to your chosen inbox.

2.4
The contract between us will be formed at the point we accept your order. 

2.5
Goods are subject to availability. If we are unable to supply you with the goods due to the fact that they are out of stock, we will inform you as soon as possible.

You will be given the option of;

(i)         waiting until the goods are in stock when we will perform the contract;

(ii)        choosing goods of an equivalent functionality, price and quality

(iii)       cancelling your affected order (or the affected part of your order) and obtaining a full refund if we have already received payment from you for the cancelled Goods.

If you request an alternative which is more expensive, you must pay to us the

difference between the price you originally paid and the more expensive replacement. If, however, the alternative item you select is cheaper than your original selection, we will refund the difference to you as soon as possible. 

2.6      
We try to ensure all details contained on the website are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.

2.7 
Please note that any details and/or specifications regarding the goods (including but not limited to any descriptions and/or photographs of the goods) are intended as a guide only and only give a general approximation of the goods. For example, the actual colour of the Goods may vary from the colour in the accompanying photograph.

3. Cancellations, Exchanges and Return of Goods 

3.1      
Where applicable, you may cancel your order in accordance with your rights under the Online and Distance Selling Regulations.

3.2      
You have the right to cancel the contract for the purchase of goods within 14 calendar days of delivery of the goods to you. This right of cancellation does not apply to the following Goods;

• Digital items such as eDocuments
• Items that have been worn
• Items that have been washed and/or otherwise used
• If an item was marked in a 'Sale', this item is non-returnable
• Personal Protective Equipment can't be returned for hygiene reasons

3.3
To cancel your order you can email us with your order details, or telephone us (see our contact us page) within 14 calendar days of delivery of your goods, quoting your order number and/or any other information we may need to identify your order. We will issue you with a returns number. You must take reasonable care of the items whilst they are in Your possession and You must not use them. Once You have been issued with a returns number, You have a maximum of 14 calendar days to return the Goods to us in their original packaging, quoting the returns number. We advise that You return any goods using registered post in order to ensure their safe return.

3.4      
We will only refund the purchase price (if we have received payment of the price) when we have received the goods back from you in an unused, unworn, undamaged and re-sellable state. If the goods are not returned in a re-sellable condition, We may (at Our discretion) refund only part of the purchase price of the returned goods. If We decide that we cannot refund your money due to the condition of the goods when returned, we will give You the option of keeping the Goods but you must pay for these Goods to be returned to you. You will not obtain a refund of any delivery charges you incur.

3.5
Depending on payment method, the refund could take up to 10 business days to be credited back to original payment method.

3.6
Sometimes we will charge special prices for goods if they are bought in conjunction with another item. If You decide to return one of these items to Us, we will charge You full price for any item You choose to keep.

3.7
Exchanges can only be made for a different size of the same item(s), or of equal value to the item(s) being returned. For anything else, You will need to return the item(s) for a full refund and You will need to place a new order.

3.8
We will allow one free exchange per order, further exchanges will be subject to additional delivery charges.

3.9
All requests must use our online returns form, which can be found here.

4. Items Purchased at Events 

4.1
All items purchased at RLSS UK events are ‘Sold As Seen’ and are exempt from Our standard return Terms of Sale.

4.2
Items purchased at RLSS UK events can be returned for an exchange or a refund if the item(s) are faulty.

4.3
Refund requests for faulty items must be made within one calendar month from the original purchase date. After this date, We can only provide a replacement.

4.4
RLSS UK will not accept returns for item(s) purchased at RLSS UK events for the following reasons:

• The item(s) were damaged by wear and tear
• The item(s) were damaged by accident or misuse
• You were made aware of the fault before You bought the item(s)

4.4
All requests must use our online returns form, which can be found here.

5. Delivery

5.1
Dates and times for delivery are estimates only and are not guaranteed. They are also subject to any matter beyond our reasonable control. As a general rule, we will endeavour to complete Your order within 7 working days of the date of our acceptance of Your order (subject to the Goods being in stock). 

5.2
We do not offer an 'Express Delivery' option at this time.

Our delivery partner DPD aim to deliver orders within the Mainland GB (England, Scotland, Wales) between 1-2 working days, however this is not guaranteed.

Please note that we cannot offer this service where the goods are to be delivered to you directly by our supplier and/or if you live outside the Mainland GB (England, Scotland, Wales). 

5.3
You shall have no right to reject goods and no right to rescind the contract for late delivery unless the due date for delivery has passed and you have served on us a written notice requiring the Contract to be performed and giving Us not less than 14 days in which to do so and the notice has not been complied with.

5.4
We shall not be required to fulfil orders for goods in the sequence in which they are placed. We may deliver orders even if all of the goods in an order are not available. Any out of stock items will be delivered to you as soon as possible.

5.5
We may deliver overseas but this is only upon special arrangement and You must contact us for details of prices and availability. 

5.6
You may provide us with specific delivery instructions at the time of order. For example, you may want to request that the goods be delivered to an address other than your contact address and/or that the goods be delivered by the carriers without the need for a signature on delivery. Please note that: 

5.6.1
if you pay by credit or debit card, Our chosen bank for authorising payments may not allow us to deliver to an address other than that to which the card is registered; and

5.6.2
We accept no liability for any loss and/or damage to the Goods which arises as a result of Our complying with Your delivery instructions.

5.7
In order to get the Goods to You as quickly as possible, we may arrange for our supplier to deliver the goods directly to you. If this is the case, we will need to provide your contact details to our supplier to enable them to deliver the goods. They will only have access to your name, your contact details, your delivery address, your specific delivery instructions (if any) and details of the goods you have ordered. By placing an order with Us, you agree that we may disclose such of your personal details to our supplier(s) for this purpose.

5.8
You must inform Us of any missing items/ orders within 7 calendar days from the delivery date stated on your tracking. Failure to provide this notice may result in You having to pay for the full value of the missing items/ order again.

6. Price & Payment

6.1      
Subject to any pricing error, the price you pay is the price displayed in respect of the relevant goods on the website at the time we receive your order, plus the applicable delivery charges.

6.2      
Our website will clearly state the period during which the prices are valid.

6.3       
Whilst we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel an order due to an error in price and We have already received payment for the affected goods, you will receive a full refund.

6.4       
Payment is due at the time you place your order. We use a third party to authorise your payment for the goods where you pay by either debit or credit card (whether You order online, by telephone or by post).

Please note that we are not responsible for ensuring the confidentiality of Your data once it is passed to our third party and we accept no liability for any loss and/or damage that You may suffer as a result of the acts and/or omissions.

6.5       
If you place your order by telephone, you may make payment using a credit card and/or a debit card, or we may request to send the payment over to you for you to make payment 

6.6       
*If You fail to make any payment in full on the due date, we may charge you interest (before and after judgement) on the amount unpaid at the rate implied by law under the Late Payment of Commercial Debts (Interest) Act 1998 (where applicable) or at the rate of 4% above the base rate of Our bankers from time to time, whichever is the greater.

6.7      
*You must pay all sums due to us without any set off, deduction, counterclaim and/or any other withholding of monies.

7. Credit Limit

7.1      
In some cases, we may agree to set up a credit account for you. In this case, additional terms may apply to you. We may set a reasonable credit limit for you. Changes in Your credit limit will be notified to You from time to time.

7.2
These terms and conditions shall govern all orders You place with Us.

7.3      
We may refuse to accept orders for Goods and/or to suspend or withhold delivery of Goods to You if such Goods would result in You exceeding Your credit limit or the credit limit is already exceeded.

7.4      
Payment terms on credit accounts are strictly 30 days.

7.5
You must notify us, in writing to finance@rlss.org.uk, of any queries or disputes to invoices within 21 days of receipt of the invoice

8. Risk and Ownership

8.1
Risk in the goods shall pass to you at the time of delivery. Delivery shall be deemed to occur at the time when the goods arrive at the delivery address provided to us by you.

8.2      
You will not own the goods until We have received payment in full in cleared funds for them. Whilst we remain the owner of the goods, you agree that we may enter your premises to retrieve the goods. If the goods are located at a third party's premises, you agree to obtain consent for us to enter that third party's premises in order to take back the goods which belong to us.

9. Faulty Goods

9.1      
If you discover the goods are faulty, you must notify us of the defect within 7 days of the date of delivery or within a reasonable period of time of discovery (if the defect was not readily apparent). 

9.2      
We may ask you to return the goods to us for inspection before we send you a replacement. If the goods are faulty, we will replace the faulty goods at no additional cost to you and refund any reasonable costs you may have incurred in returning the faulty Goods to Us.

9.3
You will be entitled to a refund or exchange equal to the current price of the faulty item(s).

9.4
Should Your goods develop a fault then please forward Your order number, along with a brief description and photos of the fault to shop@rlss.org.uk

We will then inspect the photos of your item(s) and try to identify the reason or cause of the fault. If for any reason this is not possible then, We will require you to forward the item(s) to Us for further inspection. We will have up to 30 days to complete and notify You of the outcome of your inspection.

If You have owned the item(s) for more than 30 days and after inspection, We are satisfied that there is a genuine fault we will repair or replace the item(s). If a replacement is provided this will be on a like for like basis.

We will not make a repair or replace the item(s) if they were damaged by any of the following:

• By wear and tear
• An accident or misuse
• Failure to correctly follow the washing instructions
• If You were made aware of the fault before you bought the item(s)

10. Liability

10.1    
If You are acting as a consumer We shall have no liability to You for any loss of profits, business or revenue, damage to goodwill, economic and/or any loss that was not reasonably foreseeable at the time You entered into this Contract.

10.2    
*All warranties, representations, terms, conditions and duties implied by law relating to fitness, quality and/or adequacy are excluded to the fullest extent permitted by law.

10.3    
*We shall have no liability to You for any:

10.3.1 
consequential losses (including loss of profits and/or damage to goodwill);

10.3.2 
economic or other similar losses;

10.3.3   
special damages and/or indirect losses; and/or

10.3.4 
business interruption, loss of business, contracts, production and/or opportunity. 

10.4    
*Our total liability to you under and/or arising out of any contract shall not exceed. To the extent that any of our liability would be met by any of our insurance then our liability shall be extended to the extent that such liability is met by such insurance.

10.5    
Each of the limitations and exclusions shall be deemed to be repeated and apply as a separate provision for each of:

10.5.1 
breach of contract (including fundamental breach);

10.5.2 
*liability in tort (including negligence);

10.5.3 
*liability for breach of statutory duty and/or common law except clause

10.5.4
above which shall apply once only in respect of all types of liability. 

10.6    
Nothing in this contract shall exclude or limit Our liability for death or personal injury due to Our negligence, Our fraud and any other type of liability We cannot exclude or limit as a matter of law. 

10.7    
We do not guarantee that Our Web Site will be compatible with Your computer, and We accept no liability for any corruption or loss of data held on Your computer, or any liability for any other loss or damage of any kind caused to Your computer resulting from the use of our website.

11. General

11.1
*No waiver by us of any breach of this agreement shall be considered as a waiver of any subsequent breach of the same provision or other provision.

11.2    
If any provision of this agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the affected provision shall be unaffected and shall remain in full force and effect.

11.3    
We shall have no liability to you for any delay in performance to the extent that such delay is due to any event outside our reasonable control including but not limited to acts of god, war, flood, fire, labour disputes, shortage of materials, subcontractor delays, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events. If We are affected by any such event then time for performance shall be extended for a period equal to the period that such event or events delayed such performance.

11.4    
All third party rights are excluded and no third party shall have any right to enforce this agreement.

11.5
The laws of England and Wales govern the contract between Us and any dispute between Us will be resolved non -exclusively in the courts of England and Wales. English is the only language offered for the conclusion of the contract.

12. Our Details

12.1    
RLSS UK Shop is a trading name of RLSS UK Enterprises Limited. All contracts for the sale of goods are placed with RLSS UK Enterprises Limited trading as RLSS UK Shop.

12.2    
Our registered office address;

RLSS UK
Red Hill House
227 London Road
Worcester
WR5 2JG

12.3    
Our VAT registration number is 754 5285 12

12.4    
If you are unhappy with any aspects of the service and/or goods that we have provided to you or have any comments regarding the service, please contact us.

12.5    
We will endeavour to respond promptly to all communications.